Responsible Gaming at fv99

Our Commitment to Responsible Gaming

At fv99, we believe that online gaming is a form of entertainment that should be enjoyed safely and within each player's personal means. We recognise that for some individuals, gaming can shift from a leisure activity into a habit that causes harm to themselves, their families, and those around them. fv99 takes this responsibility seriously, and we are committed to providing every registered player with the tools, information, and direct support they need to keep gaming in healthy perspective.

Our responsible gaming programme is built around four core principles: prevention, awareness, player empowerment, and direct access to support. These principles guide every feature we build, every communication we send, and every interaction our support team has with players who may be experiencing difficulties.

Responsible Gaming Tools Available to All Players

fv99 provides a suite of practical tools that every registered player can access directly through their account settings. These tools are designed to give you control over your gaming activity without requiring you to contact support first.

Deposit Limits: Stay in Control of Your Spending

Deposit limits are one of the most effective tools for managing your gaming budget. fv99 allows you to set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, you will not be able to deposit more than the amount you have specified within that period, regardless of any bonus offer or promotional incentive.

• Daily limit: caps the total amount you can deposit within any single 24-hour period, running from midnight to midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: caps the total amount you can deposit within any rolling seven-day period, calculated from the day the limit was first set.
• Monthly limit: caps the total amount you can deposit within any rolling 30-day period, giving you control over longer-term spending patterns.
• Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory cooling-off period before the new, higher limit becomes active — this is intentional, to prevent impulsive increases made in the heat of the moment.

Time-Out and Cooling-Off Periods

Sometimes all you need is a short break. fv99's time-out feature allows you to pause your account for a defined period without going through a full self-exclusion process. During a time-out, your account will be suspended and you will not be able to log in, deposit, or place bets. Available time-out periods include:

• 24-hour time-out: a one-day pause, useful if you have been playing for an extended session and want a reset.
• 7-day time-out: a one-week pause, suitable for players who want to step back and reassess their gaming habits.
• 30-day time-out: a one-month break, ideal for players who need a more meaningful cooling-off period before returning to the Platform.

When a time-out period ends, your account is automatically reactivated. If you feel you need a longer or more permanent break, fv99 recommends using the self-exclusion feature instead.

Self-Exclusion: Taking a Longer Break

Self-exclusion is available to any fv99 player who feels they need to stop gambling for an extended period. When you self-exclude, your account is fully suspended — you cannot log in, deposit, withdraw, or access any gaming feature during the exclusion period. fv99 will also suppress all promotional communications to your registered contact details for the duration of your exclusion. Here is how to request self-exclusion:

1. Log in to your fv99 account and navigate to the Responsible Gaming section within your account settings.
2. Select "Self-Exclusion" and choose your preferred exclusion duration — options range from 1 month up to permanent exclusion.
3. Confirm your selection. Your account will be suspended immediately and a confirmation will be sent to your registered email address.
4. Alternatively, you may contact fv99 support directly at [email protected] to request self-exclusion — our team will process your request promptly, typically within one hour.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that your gaming is becoming harmful. If you identify with any of these, please reach out to our support team without hesitation.

• ⚠️You are spending more time or money on gaming than you originally intended, and find it difficult to stop once you have started.
• ⚠️You are gambling with money that was set aside for essential expenses such as rent, bills, groceries, or family obligations.
• ⚠️You are chasing losses — continuing to gamble in an attempt to win back money you have already lost, often increasing your bet sizes in the process.
• ⚠️You feel anxious, irritable, or restless when you are not gambling, or when you try to reduce how much you gamble.
• ⚠️You have lied to family members, friends, or colleagues about how much time or money you spend on gaming.
• ⚠️Gaming has started to negatively affect your work, studies, relationships, health, or your ability to meet daily responsibilities.

If you are experiencing any of these signs, remember: asking for help is a sign of strength, not weakness. fv99 support is available 24/7, and our team will respond without judgment. You may also wish to speak to a trusted friend, family member, or professional counsellor.

Tips for Playing Responsibly

Whether you are an occasional player or a regular fv99 user, the following habits will help you keep gaming enjoyable, sustainable, and firmly in its place as a leisure activity:

• Set a firm budget before every session and stick to it — decide in advance the maximum amount you are willing to spend, and stop when you reach it regardless of whether you are winning or losing.
• Use fv99's deposit limit tools to enforce your budget automatically, so you never accidentally overspend even during an exciting session.
• Take regular breaks during gaming sessions. Step away from your screen, stretch, eat, or engage in another activity before returning. Use session reminders to help you do this automatically.
• Never gamble when you are feeling stressed, depressed, anxious, or under the influence of alcohol. Emotional states can impair judgment and lead to decisions you may later regret.
• Treat any winnings as a bonus, not as income. Do not rely on gambling to pay bills, cover debts, or generate regular earnings — the house always has a mathematical edge over the long term.
• Balance your gaming with other hobbies, social activities, and time spent with family and friends. A healthy lifestyle with diverse interests makes it much easier to keep gaming in perspective.

Age Verification and the 21+ Policy

fv99 operates a strict minimum age policy. All players must be aged 21 years or older to register an account, make a deposit, or participate in any game or betting activity on the Platform. This policy is non-negotiable and applies to all players regardless of their location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During the registration and KYC verification process, fv99 requires all players to submit valid proof of age documentation. Any account found to have been created by a person under the age of 21 will be immediately suspended, all funds will be withheld pending investigation, and the matter will be escalated in accordance with our legal obligations.

Protecting Vulnerable Players

fv99 has a duty of care towards all players, and particularly towards those who may be at heightened risk of harm from gambling. We train our customer support team to identify behavioural indicators that may suggest a player is experiencing difficulties, such as unusual deposit frequency, rapid escalation of bet sizes, or repeated requests to override responsible gaming tools. When such indicators are identified, our team is empowered to proactively reach out to the player, offer information about our responsible gaming tools, and in serious cases, apply protective measures to the account.

fv99 does not target or advertise to individuals who have self-excluded, players identified as vulnerable, or any person under the age of 21. Our marketing communications are designed to reach adult entertainment-seekers, and we apply filters to ensure that responsible gaming messaging is always included alongside any promotional content we distribute.

Getting Help: Contact fv99 Support

If you believe that gambling is becoming a problem for you, or if you are concerned about someone close to you, please do not hesitate to contact the fv99 support team. Our team is available 24 hours a day, 7 days a week, and all responsible gaming enquiries are handled with complete confidentiality and without judgment.

You can also speak to a trusted family member, close friend, or seek guidance from a professional counsellor or mental health support service in your community. Taking that first step to ask for help is always the right decision.