fv99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how fv99 ("we", "us", "our") collects, uses, stores, shares, and protects personal data provided by or collected about users ("you", "your", "Player") of the fv99 online gaming platform accessible at fv99.today (the "Platform"). This Policy forms part of the fv99 Terms and Conditions and should be read together with them.

By registering an account on fv99, accessing the Platform, or otherwise providing us with your personal information, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described herein. If you do not agree to this Policy, you must not use the fv99 Platform.

Your Privacy Rights at a Glance

2. Information We Collect

fv99 collects personal data through several channels, including account registration, ongoing Platform use, and identity verification processes. The categories of personal data we collect include:

fv99 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by law or regulatory obligation.

3. How We Use Your Information

fv99 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your fv99 account, including processing your registration, completing KYC verification, and managing your account settings and preferences.
• To process financial transactions, including deposits, withdrawals, bonus credits, and wagering activity, and to maintain accurate transaction records.
• To provide customer support, respond to your queries and complaints, and communicate with you regarding your account, transactions, and any service-related matters.
• To comply with our legal obligations, including anti-money-laundering (AML) requirements, know-your-customer (KYC) obligations, responsible gaming duties, and any other applicable regulatory requirements.
• To detect and prevent fraud, money laundering, cheating, collusion, and other prohibited activities on the Platform, and to take appropriate action when such activity is identified.
• To personalise your experience on the Platform, including displaying relevant game recommendations, promotions, and bonus offers based on your gaming preferences and activity history.
• To send you communications about your account, new promotions, platform updates, and responsible gaming information. You may opt out of marketing communications at any time through your account settings.

fv99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4. Legal Basis for Processing

fv99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to provide you with the services you have requested, including account management, game access, and financial transaction processing.
• Legal obligation: Processing is necessary for fv99 to comply with applicable laws and regulations, including KYC requirements, AML obligations, and responsible gaming duties.
• Legitimate interests: Processing is carried out in fv99's legitimate interests, including fraud prevention, platform security, service improvement, and ensuring the integrity of the gaming environment.
• Consent: Where processing is based on your consent (for example, receiving marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

fv99 does not sell, trade, or rent your personal data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: fv99 shares transaction data with our payment processing partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely for the purpose of processing your deposits and withdrawals.
• Technology and service providers: We may share data with third-party providers who support our Platform operations, including cloud hosting providers, cybersecurity firms, game software providers, and customer support platforms. All such providers are contractually bound to process your data only as instructed by fv99 and to maintain appropriate security standards.
• Regulatory and law enforcement authorities: fv99 may disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory directive, including for the purposes of AML investigations, fraud prevention, and age verification compliance.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of fv99's business assets, personal data held by fv99 may be transferred to the successor entity as part of that transaction, subject to the same or equivalent privacy protections.

Any sharing of personal data with third parties beyond the categories described above will only take place with your prior explicit consent.

6. Payment Data and Financial Information

fv99 takes particular care to protect financial data. All payment transactions on the Platform are processed through encrypted channels. fv99 does not store complete payment card numbers or full mobile banking PINs on its servers. Where card details are involved, they are handled directly by our PCI-DSS-compliant payment partners. Mobile financial service account numbers (such as bKash, Nagad, and Rocket account numbers) are stored in encrypted form and are used solely for processing your transactions and confirming your identity as the registered account holder.

fv99 regularly reviews its payment data handling procedures to ensure they remain aligned with current security best practices. If you have concerns about how your financial data is handled, you may contact our support team at [email protected].

7. Cookies and Tracking Technologies

fv99 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. Cookies are small text files placed on your device when you access the Platform. The types of cookies we use include:

• Essential cookies: These are strictly necessary for the Platform to function correctly. They enable core features such as user authentication, session management, and security. Essential cookies cannot be disabled without breaking the Platform's functionality.
• Analytical cookies: These cookies collect aggregated, anonymised data about how users interact with the Platform — such as which pages are visited most frequently, how long sessions last, and which features are used most. This data helps us improve the Platform's design and performance.
• Functional cookies: These cookies remember your preferences and settings (such as language preference and responsible gaming tool configurations) so that you do not have to re-enter them each time you visit the Platform.
• Security cookies: These cookies support fv99's fraud detection and account security systems by helping to identify unusual login patterns, suspicious activity, or potential account compromises.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access some features. fv99 does not use third-party advertising cookies or cross-site tracking cookies.

8. Data Retention

fv99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and gaming history are retained for the duration of your active account plus a minimum of five years following account closure, in order to comply with AML and KYC regulatory obligations; transaction records are retained for a minimum of five years from the date of the transaction; marketing preference data is retained until you withdraw consent or request deletion; and technical and log data is typically retained for up to twelve months from the date of collection.

When personal data is no longer required for its original purpose and no legal retention obligation applies, fv99 will securely delete or anonymise the data in accordance with our internal data disposal procedures.

9. Data Security

fv99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include: SSL/TLS encryption for all data transmitted between your device and the Platform; encrypted storage of sensitive account and financial data; role-based access controls that restrict staff access to personal data on a need-to-know basis; regular security audits and vulnerability assessments; and multi-factor authentication for administrative system access.

While fv99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for keeping your account login credentials confidential and for notifying fv99 promptly if you suspect any unauthorised access to your account.

10. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data fv99 holds about you:

• Right of access: You have the right to request a copy of the personal data fv99 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data fv99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You have the right to request that fv99 delete your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose, or where you withdraw consent and no other legal basis for processing exists.
• Right to restriction: You may request that fv99 restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or is necessary for a contract, you may request that fv99 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on fv99's legitimate interests. You also have the right to opt out of direct marketing communications at any time.

To exercise any of the above rights, please contact our support team at [email protected]. fv99 will respond to all valid requests within a reasonable timeframe. Please note that certain rights may be limited where fv99 has a legal obligation to retain the relevant data, for example to comply with AML regulations.

11. Children's Privacy

The fv99 Platform is strictly restricted to individuals aged 21 and above. fv99 does not knowingly collect personal data from anyone under the age of 21. If fv99 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted promptly and the associated account will be closed. If you believe that a person under 21 has registered an account or provided personal data to fv99, please contact us immediately at [email protected].

12. Third-Party Links

The fv99 Platform may from time to time contain references to third-party services, game providers, or payment partners. This Privacy Policy applies only to the fv99 Platform. fv99 is not responsible for the privacy practices or data handling procedures of any third-party service or platform. If you access any third-party service through or in connection with fv99, we encourage you to read the privacy policy of that third party before providing any personal information.

13. Changes to This Privacy Policy

fv99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users by displaying a prominent notice on the Platform or by sending a notification to your registered email address. The updated Policy will be effective from the date it is published on the Platform.

Your continued use of the fv99 Platform after any change to this Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so that you remain informed about how fv99 handles your personal data.

14. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how fv99 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week. Please note that our contact email is provided as plain text only and is not a clickable link.

Privacy enquiries email: [email protected]